Talk to a real person, not a chatbot
Whether it's about your treatment, an order, or something else — our patient care team reads every message personally.
Pick what suits you
Every channel goes to the same patient care team — pick whichever is easiest right now.
Email Support
Send full details of your query and our patient care team will reply within a few hours, seven days a week.
Get in touch
Fill in the form and a member of our patient care team will get back to you shortly — usually within a few hours.
Before you write in
A few quick answers, in case yours is already here.
How quickly will I get a reply?
Email and live chat enquiries are usually answered within a few hours. Phone lines are open Monday to Friday, 9am to 6pm.
Is my message kept confidential?
Yes. Every message is handled confidentially by our clinical and support team, in line with GPhC standards and UK data law.
My order hasn't arrived — what now?
Choose "Order or delivery query" in the form and include your order reference. We'll track your parcel and update you.
Can I speak to a pharmacist directly?
Yes — mention this in your message or when you call, and our team will arrange it where appropriate.
Still not sure who to ask?
Just send a message — our team will route it to the right person, no wrong door.
Send a Message
